Delivery Models
Offshore SOC
Defenovate’s offshore SOC delivers cost-efficient, round-the-clock security monitoring and alert triage using experienced, security-cleared analysts operating from controlled facilities.
Best For
- MSPs scaling SOC services without hiring internally
- After-hours and overnight coverage
- Alert triage, investigation, and first-level response
Key Characteristics
- 24/7/365 monitoring
- SOP-driven investigations
- White-label reporting under your brand
- Secure access via zero-trust controls
Nearshore SOC
Our nearshore SOC model provides regional time-zone alignment and cultural proximity while maintaining cost advantages over fully domestic teams.
Best For
- Clients requiring closer time-zone overlap
- Regulated industries needing regional presence
- Daytime escalation and client coordination
Key Characteristics
- Business-hours or extended-hours coverage
- Faster collaboration with client teams
- Strong compliance and documentation standards
Hybrid SOC (Recommended)
The hybrid SOC model combines offshore 24/7 monitoring with nearshore or U.S.-based senior analysts for escalation, response leadership, and client communication.
Best For
- MSPs offering premium MDR/MXDR services
- Clients needing U.S.-based accountability
- Environments requiring rapid response and executive reporting
Key Characteristics
- Offshore L1/L2 monitoring
- Nearshore or U.S. L3 escalation
- U.S.-based incident ownership
- Seamless follow-the-sun coverage
Operational Specifics
Coverage Hours
Operational Specifics
Tools Supported
Defenovate SOC integrates with leading security platforms, including:
Escalation Flow
-
1
Level 1 (L1) – Monitoring & Triage
Alert validation and noise reduction
Initial threat classification
False-positive elimination
Ticket creation and documentation -
2
Level 2 (L2) – Investigation & Containment
Threat correlation and root-cause analysis
Endpoint isolation or account containment (per runbook)
IOC enrichment and threat intelligence validation -
3
Level 3 (L3) – Incident Response & Client Coordination
U.S.-based or senior analyst escalation
Incident response leadership
Client communication and executive summaries
Coordination with MSPs, IT teams, cyber insurance, or legal (if required)
White Label SOC FAQs
What is a white-label SOC?
A white-label SOC (Security Operations Center) provides 24/7 threat monitoring, detection, and response under the MSP’s brand, without the MSP having to build an internal security team.
What types of threats does your SOC monitor?
We monitor malware, ransomware, phishing, endpoint threats, suspicious logins, lateral movement, and other security events based on the deployed security stack.
Is this a fully managed SOC or co-managed?
We support both models. MSPs can choose a fully managed SOC or a co-managed approach where their internal team participates in response decisions.
What is your incident response process?
Security alerts are triaged, validated, and categorized. Confirmed threats follow defined response playbooks, including containment, escalation, and reporting.
Do you interact with end customers during security incidents?
No, unless explicitly authorized. All alerts, reports, and communications are delivered to the MSP under their brand.
How quickly do you respond to security alerts?
Response times depend on severity and service tier, with critical alerts prioritized for immediate triage and escalation.
What tools and platforms do you support?
We support common SIEM, EDR, XDR, and cloud security platforms used by MSPs, integrating into existing security stacks.
Can I offer SOC services without being a cybersecurity expert?
Yes. The white-label SOC allows MSPs to offer advanced security services without internal SOC analysts or 24/7 staffing.
How does SOC pricing typically work?
Pricing is commonly per-endpoint, per-user, or per-log source, depending on tools, coverage hours, and response scope.
How does this help MSPs win and retain clients?
SOC services increase client trust, improve compliance posture, reduce breach risk, and allow MSPs to compete with larger providers without added headcount.